At Hazprime Logistics, we aim to provide reliable and transparent service. This Refund & Cancellation Policy explains the conditions under which cancellations or refunds may apply.

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1. Service Cancellation by Customer​

• Cancellations must be requested before dispatch of the vehicle.

• If cancellation is made after dispatch, cancellation charges may apply based on distance traveled or time spent.

• Once the shipment is picked up, cancellations are not eligible.

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2. Refund Eligibility

Refunds may be issued only when:

• A payment was made by mistake or duplicated

• Hazprime Logistics is unable to provide the confirmed service

• Cancellation is done before vehicle dispatch (after deducting applicable charges)

All approved refunds will be processed to the original payment method within 7–10 working days.

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3. Non-Refundable Situations

No refunds will be provided if:

• Shipment details were incorrect or misdeclared

• Service delay is caused by weather, traffic, regulatory issues, or other factors beyond our control

• Shipment is already picked up or in transit

• Customer fails to provide required documents for hazmat or special cargo

 

4.Cancellation by Hazprime Logistics

We may cancel services due to:

• Safety concerns

• Regulatory restrictions

• Incomplete or incorrect shipment information

• Unforeseen operational issues

In such cases, a full or partial refund will be processed depending on the situation.

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5. Contact for Refunds & Cancellations

​For questions, concerns, or legal notices related to these Terms, contact us at:

Email: jack@hazprimelogistics.com
Main line: 425 307 9080, Direct line 425 307 2616
Address: 800 Yaugerway SW, Olympia, WA, 98502